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Network Engineer (VOIP)

JOB SUMMARY:
The Network Engineer will be responsible to provide strategic planning, innovative solutions and advanced technical knowledge to design, implement and support enterprise voice, video and data services that align with the Company's business and IT objectives. This position will provide hands-on technical leadership and will manage simple and enterprise-wide projects from initiation to completion for the voice, video and data infrastructure, complex engineering environments and the manufacturing plant floor. The Network Engineer will partner with leaders in other business unit/operational areas to define requirements and develop architecture for scalable and reliable network infrastructure to meet present and future business needs.
DUTIES & RESPONSIBILITIES:
Installation, maintenance and enhancements of a global Cisco wired and wireless networks that delivers voice, video and data services on corporate production and guest networks.
Manage and administer VOIP network infrastructure including, but not limited to: Cisco Call Manager, Unity, Cisco Unified Border Element (CUBE), MPLS and DMVPN networks, SIP trunks and legacy PRI circuits.
Assist in maintaining perimeter network security including Cisco ASA, Cisco SourceFire and Splunk.
Maintenance of private DHCP services and both public and private DNS services.
Ensure data integrity and security by evaluating, implementing, and managing appropriate network infrastructure hardware and software solutions utilizing industry standards and best practices.
Assist with developing standards, policies, and configuration guidelines. Establish and document standards and procedures for team review.
Conduct routine hardware, software and security audits of the network infrastructure to ensure compliance with established standards, policies, best practices and configuration guidelines.
Perform upgrades to network infrastructure components.
Develop detailed implementation plans including communication strategies, validation and back out procedures.
Coordinates and implements low to high risk network and VOIP changes per ITIL framework, independently to mission critical functional areas while following established designs and configurations already developed.
Work with voice and data service providers to obtain new service and troubleshoot/maintain existing service.
Assures technical development of other team members through sharing of knowledge and experience.
Develop, enhance and communicate key networking metrics to Senior Leadership.
VALUES:
Demonstrates INTEGRITY
WORKS AS A TEAM
Takes OWNERSHIP
ACTION - biased
Fosters a WINNING spirit
KEY COMPETENCIES:
Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity
Customer Focus: Build strong customer relationships and deliver customer-centric solutions
Drive Engagement: Create a climate where people are motivated to their best to help the organization achieve its objectives
Drives Results: Consistently achieves results, even under tough circumstances
Decision Quality: Make good and timely decisions that keep the organization moving forward
Plans and Aligns: Plan and prioritize work to meet commitments aligned with organizational goals
Ensures Accountability: Holding self and others accountable to meet commitments
Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
Manages Conflict: Handles conflict effectively, with a minimum of noise
Organizational Savvy: Maneuver comfortably through complex policy, process, & people-related organizational dynamics
Action Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Manage Ambiguity: Operate effectively, even when things are not certain or the way forward is not clear
RequirementsQUALIFICATIONS:
5-7 years' experience as a Network or Voice Engineer with strong Cisco Call Manager, router and switch design and project management skills.
Bachelor's degree in Information Technology or related field preferred; 2 year degree may be considered with appropriate experience.
Minimum of a CCNA; CCNP or higher preferred.
Ability to understand basic business practices, thrive in a fast paced and growing environment, and work effectively within a high-stress environment.
Ability to use good judgment and experience to resolve complex issues and challenges.
Takes ownership/initiative for work requests, incidents and problems.
Ability to prioritize projects and customer requests.
Excellent customer service skills with the ability to consistently communicate successfully with all types of employees €“ and achieve smooth handoffs when needed.
Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data.
Displays willingness to make decisions; exhibits sound and accurate judgment.
Perform work outside of normal business hours related but not limited to: on-call incident escalation and off-hours maintenance work.
The Master Lock Company is an equal opportunity employer. Applicants are considered for positions without regard to race, color, national origin, ancestry, religion, sex, sexual preference, age (40 and over), disability, genetic information, military or veteran status, citizenship or any other characteristic protected by applicable federal, state or local law. The Master Lock Company also prohibits harassment of applicants or employees based on any of these protected categor

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