Customer Service 3
Customer Service 3 Job Category :
Stations-Central Requisition Number :
CUSTO03776 Showing 1 location Job Details Description Pilot Freight Services seeks a full-time Customer Service / Operations Agent to work in our MKE Station in Oak Creek, WI .
This position will be responsible for frequent and accurate communication with customers, vendors, other Pilot stations and company personnel.
The hours for this position are 9am - 5:
30pm.
Responsibilities:
All activities related to the shipment process, including specific customer requirements and daily interface with customers regarding service, returns, claims, etc.
; Respond to heavy volume of phone calls and emails from customers; Generate and update shipment records; Giving rate quotes, routing freights both air and ground, tracking and tracing shipments Interacting with various personnel at customers/shippers, carriers/agents via email phone and computer; Answer inquiries and resolve issues; Miscellaneous paperwork processing, reporting, and other related duties.
Qualifications:
At least 6 months Customer Service experience, preferably in the transportation industry; Must have experience managing high call and email volume; Excellent verbal and written communication skills; Detail-oriented with ability to analyze information skillfully; Would prefer college student or college graduate; a High School Graduate with equivalent job experience would also be considered.
Qualifications Skills Behaviors :
Motivations :
Education Preferred High School or better.
Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Attention To Detail Claim Processing Communication Customer Service Transportation Management Estimated Salary: $20 to $28 per hour based on qualifications.
Stations-Central Requisition Number :
CUSTO03776 Showing 1 location Job Details Description Pilot Freight Services seeks a full-time Customer Service / Operations Agent to work in our MKE Station in Oak Creek, WI .
This position will be responsible for frequent and accurate communication with customers, vendors, other Pilot stations and company personnel.
The hours for this position are 9am - 5:
30pm.
Responsibilities:
All activities related to the shipment process, including specific customer requirements and daily interface with customers regarding service, returns, claims, etc.
; Respond to heavy volume of phone calls and emails from customers; Generate and update shipment records; Giving rate quotes, routing freights both air and ground, tracking and tracing shipments Interacting with various personnel at customers/shippers, carriers/agents via email phone and computer; Answer inquiries and resolve issues; Miscellaneous paperwork processing, reporting, and other related duties.
Qualifications:
At least 6 months Customer Service experience, preferably in the transportation industry; Must have experience managing high call and email volume; Excellent verbal and written communication skills; Detail-oriented with ability to analyze information skillfully; Would prefer college student or college graduate; a High School Graduate with equivalent job experience would also be considered.
Qualifications Skills Behaviors :
Motivations :
Education Preferred High School or better.
Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Attention To Detail Claim Processing Communication Customer Service Transportation Management Estimated Salary: $20 to $28 per hour based on qualifications.
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